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RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may reach out to us for a resolution. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new (sealed) and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return a defective item, please raise a ticket on our official discord server to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The package must have all the original contents, proof of purchase and the customer will be asked for video proof., then mail your return to the address provided by us.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Skates
- Grips
- Components
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned. If the items are defective please Contact us immediately.
QUESTIONS
If you have any questions concerning our return policy, please contact us via the Contact us Page.
(Last updated 1st August, 2023)